The Claims Process

Our mission is to make the claims process as clear as possible so that you have the time and space to get things back to how they were.

If you are thinking about starting a compensation claim, it is likely you will want to know more about what is involved before you start. To assist you, we have outlined each step of the claims process below.

Step 1: Find out more about us

We have lots of information detailed on our website that can help you understand more about how we can help you make a claim.

Step 2: Contact us for free impartial advice

You may be concerned about getting in touch with us, but there is no need to worry as we will be by your side throughout the process.  We ensure that we take care of all the complex paperwork.  There are a few ways in which you can contact us, the easiest is by telephoning us on 01 901 1355.  But you can also complete our secure contact form or alternatively you can message us via WhatsApp.

Step 3: Speak with one of our solicitors

Our qualified solicitors are available to carry out consultations over the telephone and at a time convenient for you.  This can even be in the evenings or weekend.  During the consultation your solicitor will take a detailed statement from you about your accident and injuries suffered and explain the timeline and next steps.  It will also give you an opportunity to ask any questions you may have.

If you are then happy to proceed with your claim, your solicitor will send you paperwork for you to sign.  If you have a smartphone, we will send you a link to our innovative new app that allows you to keep in touch with your solicitor and see the updates to your case any time of the day or night.

Step 4: Starting the claim

Once we have your signed paperwork. We will get to work on your case immediately.  We will notify the individual or organisation who caused or was responsible for your injury and look for a medical report to be prepared in support of your claim.

You should note that any personal injury claims must be started within two years of the accident taking place or the date of knowledge of the cause of action, (or in the case of a child, within 2 years of their 18th birthday, whichever occurs later). After this period, any claims are likely to be statute barred which would mean that you would be too late to make a claim.  It is therefore very important that you speak to a solicitor without delay.

Step 5: Negotiating on your behalf

Your solicitor will negotiate on your behalf throughout your claim. They will notify you if any offers have been made by the other party and will tell you if they believe that the offer is fair. It will be ultimately up to you as to whether you decide to accept or reject their offer. Your solicitor will be on hand to assist you with your decision.

Most claims are settled outside of court, but in rare cases, there may be instances where you may need to go to court, and if this is the case, your solicitor will be there to guide and support you throughout the process.

Step 6: Your claim is settled

If your claim is successful, you will receive your compensation. From the compensation amount a deduction will be made for any fees you agreed with your solicitor for their services –this would have been discussed and agreed with you before you started your claim.

Most of the other legal expenses are normally covered by the other party.

You may want to check our page on how no win no fee cases works in personal injury cases.  Essentially under a no win no fee arrangement, if you are unsuccessful with your claim, you will not be liable to pay your solicitor’s costs.  You may however be liable for the other sides costs, but your solicitor and barrister will explain any risks with you. 

Let us take it from here.